We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at support@taylorandwilson.com. If your return is accepted, we’ll send you the return address and instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.
We do not charge restocking fees for returned items.
Damages and issues
Please inspect your order upon receipt. If the item is defective, damaged or if you receive the wrong item, please contact us within 48 hours of delivery with your order number and photos, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We only exchange items that arrive damaged, faulty, or incorrect. For a different size or color, please return the original item for a refund and place a new order.
Return shipping
You are responsible for paying the shipping costs for returning your item. Shipping charges are not refundable.
Refunds
Once we receive and inspect your return, we will notify you about the status of your refund. If approved, the refund will be processed to your original payment method. Please allow 5–7 business days for the refund to appear in your account after approval. The maximum processing time for a refund is 30 days.
If you have any questions about our return and refund policy, contact us:
Email: support@taylorandwilson.com
Phone: +1 681-310-1238
Address: 1409 Hillside Dr, Plano, TX 75074, United States
Operating Hours: 9:00am – 6:00pm CT, Monday to Friday
